These are the general website/platform terms. Any signed proposal, order form, service agreement or data processing agreement may contain additional terms and, where stated, will take priority for that service.
1. The service
DRM Services provides digital display management and related technology services. The precise features, screen limits, storage allowances, support level and commercial terms available to a customer depend on the package or service agreed with DRM Services.
2. Accounts and security
Customers must provide accurate account information, keep login credentials secure, restrict access to authorised users and tell us promptly if they believe an account has been compromised. Customers are responsible for activity carried out through their authorised users except to the extent caused by DRM Services.
3. Customer content
Customers retain responsibility for material they upload, schedule or instruct us to display. You must have the necessary rights, permissions and lawful basis for that material and must not use the service for unlawful, infringing, malicious or harmful content. You grant DRM Services the limited permission needed to host, process, transmit and display customer content solely to provide the service.
4. Packages, fees and payment
Prices, billing frequency, renewal arrangements and any minimum term are those presented in the applicable proposal, order, invoice, package information or service agreement. Additional features or usage beyond an agreed allowance may require a package change or additional charge where agreed.
5. Service availability and customer connectivity
We aim to provide a reliable service, but internet services can experience maintenance, faults and events outside reasonable control. Screen operation also depends on the customer's electricity, internet connection, compatible display/device environment and local network. We may carry out maintenance or make changes reasonably required for security, reliability or service development.
6. Intellectual property
DRM Services and its licensors retain rights in the platform, software, branding, documentation and service materials. Except for the rights needed to use the service, no intellectual property rights are transferred to the customer.
7. Suspension and termination
We may suspend access where reasonably necessary to protect security, prevent unlawful or abusive use, respond to material non-payment, or protect the platform and other users. Contract termination and notice periods are governed by the customer's agreed commercial terms and applicable law.
8. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that, liability between DRM Services and a customer is governed by the applicable service agreement and the law applying to that relationship. These terms do not remove statutory rights that cannot legally be excluded.
9. Data protection
Our handling of personal information is described in our Privacy Notice. Where DRM Services processes personal data on behalf of a business customer as a processor, appropriate data-processing terms may also apply.
10. Changes and contact
We may update these public terms to reflect service, legal or operational changes. Material contractual changes will be handled in accordance with the applicable agreement and law. Questions can be sent to info@drmservices.co.uk.